Transform traditional contact centers by integrating Conversational AI, ASR, Knowledge Retrieval, and Business Process Automation into a unified intelligent platform.
EJACA's Conversational AI platform replaces fragmented, legacy contact center infrastructure with a unified AI-native system. By combining automatic speech recognition (ASR), large language model reasoning, and deep CRM integration, the platform handles customer interactions end-to-end — from first contact to resolution — with minimal human intervention.
Human agents are augmented with real-time AI guidance, suggested responses, and automatic case summarization, dramatically reducing handle time and improving first-contact resolution rates.
AI agents that maintain context across complex, multi-step conversations — handling interruptions, topic switches, and ambiguous queries naturally.
Live transcription, sentiment analysis, and next-best-action suggestions delivered to human agents during calls — reducing average handle time by up to 35%.
Single platform managing voice, chat, email, WeChat, WhatsApp, and social channels with unified customer history and consistent AI behavior across all touchpoints.
Automatic case creation, categorization, routing, and escalation based on conversation content — eliminating manual data entry and reducing resolution time.
Via any channel — voice, chat, email, or social. The platform unifies all interactions into a single session context.
ASR transcribes voice in real time. NLU identifies intent, entities, and sentiment with enterprise-grade accuracy.
The AI resolves the query autonomously or routes to the best-matched human agent with full context pre-loaded.
Case is summarized, logged, and used to continuously improve model accuracy and routing logic.
See how EJACA's Conversational AI platform performs in your environment.
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